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What we do
Essential services
Putting Customers First
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Building a better railway
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Real-time train journey information
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Rail Data Marketplace
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Reservations
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Passenger Demand Forecasting Scheme
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Improving train performance
Driving reliability and punctuality across britain’s rail network
Customer Information
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Ensuring accessible, inclusive travel for all rail users
Digital ticketing to more customers
Expanding mobile and smart ticketing across the rail network
Guide To Retailing
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Reservations
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Sustainability
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Violence and Intimidation Against Women and Girls
A united effort to improve safety and confidence
Celebrating the railway
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Celebrating the railway
World Cup of Stations
Honouring the stations that have shaped lives and communities across Britain for 200 years.
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Media
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Our blog
Railway acts to protect passengers and staff with new powers to ban repeat offenders
New digital PlusBus ticket enables seamless rail and bus travel
Rail industry and British Transport Police set out actions to tackle violence and intimidation against women and girls
View our media centre
04
Dec
International Day of Persons with Disabilities
On International Day of Persons with Disabilities, we are celebrating the collaboration with customers and advocacy gro…
08
Oct
Black History Month across the rail network
To celebrate Black History Month this October, Rail Delivery Group’s race equality network…
22
Feb
Committed to improving the UK’s trains
Over the last decade, more than half of all passenger trains have been replaced or refurbished to make journeys m…
07
Nov
Committing to change: creating a diverse and inclusive culture
Last month, many organisations celebrated Black History Month through several educational events, with the key theme…
View all blogs
Rail Staff Travel
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Rail Staff Travel home
Status Pass Renewal 2026
26 May 2026
This news item applies only to safeguarded staff who entered rail service on or before 31 March 1996 and hold a Status Pass. The preparations for t…
14
May
Days Out Guide top offers for May
With school half-term and the second May Bank Holiday weekend coming up, now’s a great time to take advantage of the am…
14
May
New FIP member – KMŁ Koleje Małopolskie
From 1 April 2026, KMŁ Koleje Małopolskie has joined the FIP scheme. Koleje Małopolskie provides local services around…
30
Apr
Discounted travel on Red Funnel Ferries
From 1 May 2026, discounted travel is available on Red Funnel Ferries services from Southampton to Cowes on the Isle of…
View all news
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Rail staff leisure card
Staff Travel guides for holders of the Rail Staff Leisure Card
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Staff Travel guides for holders of the RST Online Leisure Card
Staff travel card
Staff Travel guides for holders of the Staff Travel Card
Leaving railway employment
Understanding travel facility rules after leaving the rail industry
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Rail Staff Travel
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Publications
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Publications
Approved Codes of Practice and Guidance Notes
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- Approved Codes of Practice and Guidance Notes
- - Archive
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- - - WebFormConfPages
- - Schedule 8 Recalibration Working Group papers
Documents
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pdf
RDG-OPS-BWV: RDG Body Worn Video Guidance Best Practice Note BWV Issue 1
( pdf )
(1225 downloads)
04th Jan 2023
pdf
ATOC/ACOP015 Passenger information during disruption (Issue 4) (2)
( pdf )
(2164 downloads)
08th Jul 2014
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